Subject	If a vendor makes a mistake, what should they do about it?
Posted by	AntiHero on May 21, 2008 at 8:57 PM
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Message	I purchased a new part and installed it on spent more then a full day on the R&R. The part did not work as expected. Because of the complex installation, I had quite a few things to troubleshoot when the car did not work right after getting it all together. For a while I thought z was seriously damaged. After pretty much giving up, i started trying crazy stuff. finally found the solution: The vendor gave me the wrong product. The product is labeled/billed as one thing and clearly is another. Knowing what i know now, there is still absolutely no way I could have known before installing the parts. What would you expect from the vendor in compensation? just sending the proper part really doesn't seem fair since their mistake has cost me so much time and energy, and is going to make me go through a lot more. Does it seem fair to demand that the vendor at least ship the proper parts to me and pay for installation? vendors, feel free to let me know how you would handle the situation. Antihero These 2530's ain't half bad ;)
Follow Ups	If a vendor makes a mistake, what should they do about it? - AntiHero 20:57:33 05/21/08 what did the vendor say? - genic 21:22:20 05/21/08 just found out an hour ago... - AntiHero 21:24:35 05/21/08 Can you be more specific with the details? Or are you - Dave N 21:27:39 05/21/08 if they handle it well, id rather not name them (n/m) - AntiHero 22:44:27 05/21/08 What if it happens to someone else? If it happened - twinturbineZ 22:56:56 05/21/08 So this question was not really a question on what you - ZX 2B U 07:22:45 05/22/08 no, the vendor is not on tt.net as far as i know (n/m) - AntiHero 09:29:10 05/22/08 2nd (n/m) - Piranha(AZ) 01:42:23 05/22/08 Unless you're prepared to go to small claims court it - doug8867 21:26:28 05/21/08 Yup, the vendor should replace the part, but the labor - ThunderZ 21:59:53 05/21/08 He should replace the part with correct part and eat his - ShakaShaun(Denver) 21:27:36 05/21/08 Funny you should ask. - Kenny 21:28:24 05/21/08 wish it was z1. id be thrilled if they paid for local labor (n/m) - AntiHero 22:15:17 05/21/08 lol! ooops (n/m) - twinturbineZ 22:15:55 05/21/08 Not so subtle fishing expedition? - SeedyROM 23:42:14 05/21/08 I think the most you can expect is the item replaced - twinturbineZ 22:22:10 05/21/08 still gotta be R&R'd again. they can pay for that. (n/m) - AntiHero 22:31:12 05/21/08 Yeah..I hear you...but ultimately your should now what - twinturbineZ 22:38:29 05/21/08 looked identical. no way to tell. (n/m) - AntiHero 22:43:48 05/21/08 what looks identical! - gt300zxtt 23:35:35 05/21/08 what's R&R'd mean? (n/m) - moxie (SF) 01:08:32 05/22/08 Removed and replaced. (n/m) - Dave N 02:44:36 05/22/08 Why? - ImTheDevil 10:22:24 05/22/08 What's the part? (n/m) - ZXRider(SoCal) 23:57:54 05/21/08 Really depends on the situation. We need to know the - 94Z32XTT 02:23:58 05/22/08 My thoughts - ImTheDevil 10:20:16 05/22/08 Any updates?? (n/m) - ImTheDevil 12:27:56 05/22/08 update - AntiHero 12:58:03 05/22/08 Re: update - Alex_SlicktopTT (WA) 02:17:54 05/23/08
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